HR Onboarding, Compliance and a proven ROI

Westhaven is a not-for-profit organisation providing a broad range of support services to people with disabilities under the National Disability Insurance Scheme (NDIS). Established over 60 years ago in Dubbo, it has grown significantly, offering services throughout Western NSW, including Orange, Bathurst, and Broken Hill. The employee base alone has nearly doubled over the past 5 years with approximately 900 staff, mainly represented by frontline workers. Building a Digital workforce and leveraging automation has been a strategic goal for the Westhaven senior leadership team, with digital assistants servicing their knowledge workers (BAs, HR operations and Process Ops teams), highlighting over 9k staff hours saved in FY23 with a general decrease in staff churn. (source: https://www.westhaven.org.au/annual-reports/)

Case Study 1: HR Onboarding Automation

Challenge: Westhaven uses multiple systems for onboarding and management of their frontline staff and client base. These types of systems require different forms of access and reporting requirements. Lassio takes care of these complexities.

Solution: Lassio Digital worker assists with the HR onboarding process. New worker information gets synchronised across several web based systems (HR, Finance, Client CRM, Rostering, payroll), ensuring 100% accuracy of data inputs with a final notification summary step to help accelerate any troubleshooting requirements.

Business Value

• 100% increase in data accuracy (no re-work) and data quality improvements
• 3/4 of an FTE (30hrs) of work per week saved (and growing)
• Ready to Scale to support multiple onboardings with very little change in operating expenditure
• Efficiency through self-service model and faster troubleshooting

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Case Study 2: Business Analyst worker acceleration

Challenge: Westhaven uses multiple systems for the management of their frontline staff and client base. These types of systems require different forms of access and reporting requirements. Westhaven Business Analyst spends a huge portion of their time supporting these dataset extractions on a daily basis with no mechanism to proactively troubleshoot any failed extractions.

Solution: Lassio Digital worker extracts datasets from multiple systems(HR/Recruitment, Finance, Client CRM, Rostering) consolidating and unifying the formats and proactively monitoring the tasks to ensure the datasets are ready for consumption by the business analyst for their compliance reporting.

Business Value

• 1+ FTE (40+ hrs) of work per week saved
• Accelerating the BA work and ability to focus on other business priorities
• Resolving 3rd party system issues much faster through proactive monitoring of the tasks.